Yes, THILY ship all over the world. Shipping costs will apply, and will be added at checkout.We run discounts and promotions all year, so stay tuned for exclusive deals.
Our products usually ship within 2-5 BUSINESS days ! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
It depends on where you are.
If the destination country of the order in the USA or Canada, the product will ship from our America warehouse or Canada warehouse, it will take 3 to 5 business days to be delivered.
If you destination country is out of the USA and Canada, the product will ship from our Chinese warehouse. Please note that international orders typically take 7 to 18 full business days to be delivered. Business days do not include weekends or holidays.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All orders are free shipping for all continental US !
For international shipping, shipping costs will apply, and will be added at checkout.
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your THILY order and/or shipping total. THILY is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please note, THILY is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.
Please note, THILY is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For domestic orders, shipping may take up to 5 business days. For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
THILY products are made of high-quality, 18/8 food-grade stainless steel. This material is highly resistant to rust and does not need a liner. THILY products are certified to meet all regulatory requirements by an independent and accredited testing facility.
Our products are not dishwasher safe, we recommend hand-washing all THILY products with a mild dish soap to keep them working just right.
No way! Thanks to THILY's triple-walled insulation, which includes a copper layer, the outside of your THILY will stay completely condensation-free.
Glitter paint needs sunlight to reflect. Take your brand-new glass out in the sun and prepare to be amazed!
We do not recommend putting your THILY in the refrigerator, freezer, or microwave, as it can damage them and its vacuum seal. But not to worry—you probably won’t have to warm or cool your beverage. THILY triple insulation technology keeps your wine cold up to 9 hours and your Irish coffee hot up to 3 hours
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the shipping process.
Unfortunately, no. Once an order is placed, we are unable to cancel the order. All sales are final. So sorry for any inconvenience!
Once you subscribe to our newsletter, your welcome coupon code will be emailed to you! Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.
Please keep in mind that you must be a brand new customer to be eligible for our welcome coupon code! This code is provided one-time only and, once expired, cannot be reissued.
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Once your order ships, we are unable to make any changes to the shipping address.You should still be able to update your address on the USPS website, though!
If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE so that we may help you further. Please note that you may be required to provide photos of your product in order for our team to best assist you.
Oh no! Please email our Customer Care team by clicking HERE within 14 days of delivery with your order number and a list of the missing item. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!
We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.
If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE or the button below
Returns are accepted within 30 days of your original purchase. If you would like to return the item for a refund, please email a request with your original order number in the subject line to firstname.lastname@example.org. Returns and refunds will not be accepted for used item . THILY will cover the shipping fees for the return of an item presenting a quality issue. If the return reason is about your personal reason you need to pay the shipping fees.
THILY offer lifetime warranty for quality issue.
THILY will not accept a warranty claim if the product has evidence of excessive wear or misuse.
Please note the manufacturer's warranty does not mean that you can abuse your THILY product and expect us to replace it for free.We don't cover loss, theft, or any other misuse of product or care instructions within packaging (Dishwashing, etc.) .
If you believe your THILY product to be eligible for replacement, please email a request with your original order number and images of defective product to email@example.com and THILY Customer Care Representative will be in touch with you shortly
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
You can contact us through our contact page! We will be happy to assist you.