Customized drinkware is a great way to promote your business while offering a unique design for your valued customers! They are perfect for corporate gifts and events. We offer a wide range of size and color combinations to best support your company's brand and taste.
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Frequently Asked Questions
How can I begin my custom order?
Please send your logo files and the link of product you chose(or the product title) with the quantity of your order to firstname.lastname@example.org, our customer service will help you soon.
How soon can we get them?
The order will take between 10-15 days to complete once proof is approved.
How much is the customized fee?
We will charge the customized fee $5 every unit. Not applicable for any discount
What's the minimum?
All sizes must be ordered in a minimum of 40 pieces. We can accommodate smaller quantities, but there will be an additional fee.
Can I split a minimum order of 40 pieces between 2 colors?
Yes, orders of any size can be split between different colors
Can I split a minimum order of 40 pieces between 2 styles?
Sorry, we are not able to split a minimum order between different styles.
Can I return / exchage a custom tumbler?
All custom tumblers are Final Sale. We will not accept returns or exchanges.
What's the printing technology?
The laser engraved is do not offer color custom. the color of imprint will be the stainless steel original color, it will not easy peels off and be blurry. you can refer our logo THILY .
SHIPPING & DELIVERY
When will my order ship?
Our products usually ship within 2-5 BUSINESS days !（Accessories except） Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
When can I receive my order?
It depends on where you are.
If the destination country of the order in the USA or Canada, the product will ship from our America warehouse or Canada warehouse, it will take 3 to 5 business days to be delivered.（Accessories except）
If you destination country is out of the USA and Canada, the product will ship from our Chinese warehouse. Please note that international orders typically take 7 to 21 full business days to be delivered. Business days do not include weekends or holidays.
Is each tumbler safe for food?
THILY products are made of high-quality, 18/8 food-grade stainless steel. This material is highly resistant to rust and does not need a liner. THILY products are certified to meet all regulatory requirements by an independent and accredited testing facility.
How do I clean it?
Our products are not dishwasher safe, we recommend hand-washing all THILY products with a mild dish soap to keep them working just right.
Warranty & Return
Returns are accepted within 30 days of your original purchase. If you would like to return the item for a refund, please email a request with your original order number in the subject line to email@example.com. Returns and refunds will not be accepted for used item . THILY will cover the shipping fees for the return of an item presenting a quality issue. If the return reason is about your personal reason you need to pay the shipping fees.
THILY offer lifetime warranty for quality issue. if you have any question, please contact at firstname.lastname@example.org
If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! Please submit a request via our webform by clicking HERE or the button below
High-Grade 18/8 Stainless Steel. BPA-free. Triple-Walled for maximum insulation, leaving no condensation on the exterior.
12oz. = approx. 4.65"H x 3.46"W, 0.44 lbs / 400ml = approx.11.8 H x 8.8 W cm, 199 g
16oz. = approx. 6.97"H x 2.87"W, 0.50 lbs / 470ml = approx. 17.7 H x 7.3 W cm, 225 g
22oz. = approx. 8.94"H x 2.87"W, 0.60 lbs / 650ml = approx. 22.7 H x 7.3 W cm, 275 g
20oz. = approx. 7.48"H x 2.87"W, 0.69 lbs / 600ml = approx. 19.0 H x 9.6 W cm, 314 g
26oz. = approx. 9.45"H x 2.87"W, 0.85 lbs / 780ml = approx. 24.0 H x 9.6 W cm, 385 g