THILY offer lifetime warranty for quality issue.

THILY will not accept a warranty claim if the product has evidence of excessive wear or misuse.

Please note the manufacturer’s warranty does not mean that you can abuse your THILY product and expect us to replace it for free.We don’t cover loss, theft, or any other misuse of product or care instructions within packaging (Dishwashing, etc.).

If you believe your THILY product to be eligible for replacement, please email a request with your original order number and images of defective product to support@thily.cc and THILY Customer Care Representative will be in touch with you shortly .